Job Description: Restaurant Manager
Reporting To: F&B Manager
Office Location: Gelian Hotel, Machakos
Background:
Gelian Hotel is a four-star hotel located at the center of Machakos town. It is also a sister Hotel to Semara Hotel. Semara Hotel is located in Machakos, Mwatu wa Ngoma Street opposite Machakos County Commissioner Office.
We are seeking highly motivated, honest and dedicated team player to join our growing business.
Duties & Responsibilities
1. Coordinate daily Front of the House and Back of the House restaurant operations.
2. Deliver superior service and maximize customer satisfaction.
3. Respond efficiently and accurately to customer complaints.
4. Regularly review product quality and research new vendors.
5. Organize and supervise shifts.
6. Appraise staff performance and provide feedback to improve productivity.
7. Estimate future needs for goods, kitchen utensils and cleaning products.
8. Ensure compliance with sanitation and safety regulations.
9. Manage restaurant’s good image and suggest ways to improve it.
10. Control operational costs and identify measures to cut waste.
11. Create detailed reports on weekly, monthly and annual revenues and expenses.
12. Promote the brand in the local community through word-of-mouth and restaurant events.
13. Recommend ways to reach a broader audience (e.g. discounts and social media ads).
14. Train new and current employees on proper customer service practices.
15. Implement policies and protocols that will maintain future restaurant operations.
Qualifications and Skills:
1. Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
2. Proven customer service experience as a manager
3. Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
4. Familiarity with restaurant management software.
5. Strong leadership, motivational and people skills.
6. Acute financial management skills.
7. BSc degree in Business Administration; Hospitality Management or Culinary Schooling is a plus
If you meet the above minimum requirement, send your cover letter and curriculum vitae to
careers@gelianhotel.com
Disclaimer
Only shortlisted candidates shall be contacted.